Elizabeth Woodcock, MBA

Collecting from patients at the time of service can be stressful to medical practice staff. Historically, asking for money seemed almost inappropriate, if not distasteful-a job for the business office, not the front office. Fortunately, staff can learn to take collections more seriously.

Appointment confirmations are a necessity in today’s fast-paced environment. Not only does the process help forgetful patients (or their parents) to stay on time, but it can reduce your appointment no-show rate. Every no-show you eliminate improves your practice’s bottom line. To be effective, follow these nine tips:

Is running out of supplies plaguing your efficiency? Is an overabundance of supplies harming your bottom line? Maybe it’s time to evaluate a just-in-time (JIT) inventory control system.