What do Patients Want from Telehealth?

Telemedicine became a lifeline in the US for millions during the COVID-19 pandemic and for many people it has become the preferred mode to receive at least some of their health care. A recent consumer survey found that 73% of respondents had a virtual visit for urgent care in the past year, while others had used the at-home option for preventive care, chronic care and behavioral health.

But despite the word's intense exposure to telehealth over the past nearly 5 years, other findings from the survey, published by virtual care company KeyCare, reveal that "many patients are not aware of the full breadth of telehealth offerings provided by their health systems and primary care physicians" Lyle Berkowitz, MD, CEO of KeyCare, said in a statement.

Click through the survey results above to learn more about what US adults know and don't know about telehealth services available to them.