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Doctor-Patient Communication: The Universal Upset Patient Protocol
Upset patients, angry patients drain your time and energy. Here is a simple 6-step protocol that works almost every time.
Doctor-patient communication can be a significant source of stress in the average office … especially when we are dealing with upset patients or angry patients.
When was the last time you had a REALLY UNCOMFORTABLE interaction with an upset or angry patient?
You didn’t know what to do or say and it left a bad taste in your mouth for days. When it comes to this type of difficult doctor-patient communication – upset patients & angry patients – they can REALLY add to your stress as a practicing physician.
Watch the video below for the Universal Upset Patient Protocol
Six simple steps offered here will show you how to deal with upset patients and angry patients quickly and easily. The full training handout for this doctor-patient communication lesson is available below the video frame.
